Support
Need help with MS One? Our team is happy to help. We aim to reply within one business day.
Frequently asked questions
I can't sign in
Check that you are using your workspace address and the email your organization registered for you. If you still cannot sign in, ask your organization administrator to confirm your account is active, or contact us.
How do I get access to a feature or to other people's data?
Access in MS One is set by your organization's administrators through roles and permissions. Ask your administrator to review your role.
I'm not receiving notifications on my phone
Allow notifications for MS One in your phone's settings, then check the notification options in the app under Profile. If they are on and you still receive nothing, contact us.
How is my chat protected?
Chat messages and attachments are end-to-end encrypted. You protect your chat key with a chat passphrase, so keep it safe: if you lose it, an administrator may need to reset secure chat for you.
How do I delete my account and data?
In the mobile app, open Profile → Legal → Delete account and send the request. Your employer (the organization that owns your workspace) confirms it and removes your data. You can also email us at info@msilab.rw from your registered address and we will pass the request on.
More information
Read our Terms and Conditions and Privacy Policy.