Last updated October 11, 2026
Terms and Conditions
Please read these Terms and Conditions ("Terms") carefully before using the MS One enterprise management platform ("Service"). By accessing or using the Service, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account, accessing the Service, or authorizing your employees to use the Service, you (the "Customer") agree to these Terms on behalf of yourself and your organization. If you do not agree, you must not use the Service.
2. Description of Service
MS One is a multi-tenant enterprise management platform providing modules including but not limited to: project management, financial management, HR management, CRM, calendar, requisitions, delivery tracking, inventory, and reporting. Features may be added, modified, or removed over time.
3. Account Registration and Security
- You must provide accurate and complete information when creating an account.
- You are responsible for maintaining the confidentiality of your login credentials.
- You must notify us immediately of any unauthorized access or security breach.
- You are responsible for all activities that occur under your account.
- You must not share accounts or allow unauthorized users to access the Service.
4. Permitted Use
You may use the Service solely for your organization's internal business purposes. You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable laws
- Attempt to gain unauthorized access to any part of the Service or its infrastructure
- Interfere with or disrupt the integrity or performance of the Service
- Reverse engineer, decompile, or attempt to extract the source code
- Upload malicious code, viruses, or harmful content
- Impersonate any person or entity
- Use the Service to transmit unsolicited commercial communications (spam)
- Exceed any usage limits or quotas assigned to your account
5. User Content
You retain ownership of all data and content you submit to the Service ("Customer Data"). By submitting content, you grant us a limited license to process, store, and display that content solely to provide the Service to you.
You are solely responsible for the accuracy, legality, and appropriateness of your Customer Data. We do not monitor the content you submit.
6. Data Privacy
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.
7. Intellectual Property
The Service, including all software, design, logos, and content provided by us, is our exclusive intellectual property protected by copyright and other applicable laws. These Terms do not grant you any rights in our intellectual property beyond what is expressly stated.
8. Availability and Uptime
We strive to maintain high availability but do not guarantee uninterrupted access to the Service. Scheduled maintenance will be communicated in advance where possible. We reserve the right to modify or discontinue features with reasonable notice.
9. Limitation of Liability
To the maximum extent permitted by applicable law:
- The Service is provided "as is" without warranties of any kind, express or implied.
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
- Our total liability for any claim arising from the use of the Service shall not exceed the fees paid by you in the twelve (12) months preceding the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless MS One and its officers, employees, and agents from any claims, damages, or expenses arising out of your use of the Service, violation of these Terms, or infringement of any third-party rights.
11. Termination
Either party may terminate the use of the Service at any time. We may suspend or terminate your access immediately for:
- Violation of these Terms
- Non-payment of applicable fees
- Conduct that may harm the Service or other users
Upon termination, your right to use the Service ceases. You may request an export of your data within 30 days of termination.
12. Third-Party Services
The Service may integrate with or link to third-party services (e.g., Google Calendar, email providers). We are not responsible for the content, practices, or policies of third-party services. Your use of such services is governed by their respective terms.
13. Governing Law
These Terms are governed by the laws of the Republic of Rwanda, without regard to conflict of law provisions. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Kigali, Rwanda.
14. Changes to Terms
We may update these Terms at any time. We will provide notice of material changes within the platform or by email. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
15. Contact
For questions about these Terms, contact us at:
Last updated October 11, 2026
Privacy Policy
Welcome to MS One ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our enterprise management platform.
1. Information We Collect
We collect information you provide directly to us, such as:
- Account registration information (name, email, organization)
- Profile information and preferences
- Content you create within the platform (events, projects, expenses, requisitions)
- Communications and support requests
We also collect information automatically when you use our services:
- Log data (IP address, browser type, pages visited, timestamps)
- Device information (browser, operating system, screen size)
- Usage data (features used, interactions, session duration)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our services
- Authenticate users and ensure account security
- Send notifications, reminders, and transactional emails
- Provide customer support and respond to inquiries
- Monitor and analyze usage patterns to improve user experience
- Comply with legal obligations and enforce our terms
- Detect and prevent fraud, abuse, or security incidents
3. Data Sharing and Disclosure
We do not sell your personal information. We may share information in the following circumstances:
- Within your organization: Information you enter is visible to other users in your organization based on their role and permissions.
- Service providers: We use third-party providers for hosting, email delivery, and analytics who process data on our behalf.
- Legal requirements: We may disclose information when required by law or to protect rights, safety, or property.
- Business transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction.
4. Data Security
We implement industry-standard security measures to protect your data, including:
- HTTPS encryption for all data in transit
- Password hashing using bcrypt
- Multi-tenant data isolation (your data is never accessible to other organizations)
- Role-based access controls
- Regular security audits and monitoring
- CSRF protection on all forms
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting your system administrator or our support team. Some data may be retained for legal, tax, or audit purposes.
6. Cookies
We use session cookies for authentication and small local storage values for UI preferences (e.g., dark mode). We do not use third-party advertising cookies. You can configure your browser to reject cookies, but this may affect functionality.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise these rights, contact your organization administrator or email us at info@msilab.rw.
8. Children's Privacy
MS One is an enterprise resource planning (ERP) application intended for use in a work setting. You must be at least 16 years old to use it, or older if the law of your country sets a higher minimum age for working or for consenting to the processing of personal data. We do not knowingly collect personal information from anyone below that age. If we become aware that we have inadvertently collected such information, we will delete it promptly.
9. International Data Transfers
Your information may be processed in countries other than where you reside. We ensure appropriate safeguards are in place for any cross-border data transfers in accordance with applicable data protection laws.
10. Third-Party Integrations
If you connect MS One to third-party services (e.g., Google Calendar, Microsoft Outlook, email providers), those services' privacy policies also apply. We only request the minimum permissions necessary.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the application and, where appropriate, by email. Continued use of the service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
